Fixing Native Instruments Product Thumbnails in Komplete Kontrol and Maschine

After several days of installing and patching all my music software on my new DAW PC, I noticed something strange in Maschine 2 and Komplete Kontrol: the thumbnail graphics for a number of my Native Instruments products were missing! Rebuilding the Maschine and Komplete Kontrol databases didn't fix the problem for me, so I took a different approach...

THE SYMPTOMS

Here are some examples of what I was seeing:

Maschine displayed generic artwork on both the product thumbnails in the browser and individual product panels.

Likewise, Komplete Kontrol sometimes showed generic icons and product panels inside the browser.

Both Maschine and Komplete Kontrol give you the ability to rebuild your product database (Preferences > Library > Rescan in both applications), but for whatever reason that wasn't working for me. (And even if it did work, rescanning can take a long time depending on how fast your computer and storage media are.) Thinking I'm probably not the only person who will ever encounter this situation, I decided to add a new wizard to UltimatePluginTool.

THE SOLUTION

To fix this problem, you will need version 1.0 or later of UltimatePluginTool. (You can get the latest version at our downloads page.) Please note that UltimatePluginTool is a Windows application only. I am not a Mac user or developer.

1. Before you start, it's a good idea to run Service Center and make sure all your products are up to date.
2. I don't know if this step is necessary, but it's probably a good idea to make sure to quit Maschine or Komplete Kontrol if they're already open.
3. Launch UltimatePluginTool and select the new option, "Fix Native Instruments thumbnails in Maschine and Komplete Kontrol," then click Next.
   
   
   
4. The Fix Product Thumbnails screen will appear, and after a few seconds it should present a list of all applicable Native Instruments products you have installed, as well as whether their thumbnails appear to be installed ("Present") or not found ("Missing"). You can sort the list either by Product Name or Thumbnail Status. (Note: Only products that include their own product artwork appear in this screen. Maschine and Komplete Kontrol have built-in artwork for a number of popular Native Instruments products already.)
   
   
   
5. Click Fix Thumbnails. UltimatePluginTool will attempt to restore the thumbnail icons to all your installed products, and will update the Thumbnail Status column of each product when it's finished. The text field at the top of the window will indicate if any errors were detected.

   

   After a successful run.

6. Re-launch Maschine and/or Komplete Kontrol and enjoy the results!

THE RESULTS

Here's what my Maschine and Komplete Kontrol looked like after I ran the new Fix Product Thumbnails wizard on my DAW PC:

All icons and artwork restored in Maschine.

Also in Komplete Kontrol.

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