SYMPTOMSFirefox is my primary browser, and for the past week this frustrating problem eventually afflicted every one of my Windows-based desktops and laptops. Basically, any time I tried to click a link in Gmail:
I'd end up with a blank screen instead of the link I was hoping to see:
THINGS I TRIEDI went through all the ordinary steps in trying to solve the problem, and none of them worked.
- I tried clearing Cached Web Content in the Firefox Advanced > Network options.
- I tried removing all Google cookies in Firefox's Privacy options.
- I tried switching from Auto-detect to No proxy in Firefox's Advanced > Network > Settings options.
THE SOLUTIONI couldn't find any recent information online about this problem, and none of the solutions people had suggested when this sort of thing happened in the past worked for me. And then I stumbled across this unassuming little tweet:
Eureka!Ah, it was the Amazon Assistant add on that was breaking my gmail links, for the record.— Uncanny Kate Kirby (@uncanny_kate) December 14, 2015
I'm going to try reporting this issue for Amazon, but for the time being, the only way I've found to make Gmail links work again is to disable or remove the Amazon Assistant add-on. Here's how:
- Click the hamburger menu in the upper-right of your Firefox browser window, and then click Add-ons.
- On the Extensions tab of the Add-ons Manager, select Amazon Assistant for Firefox and then click Disable (or Remove). The add-on's state will change accordingly.
- Close the Add-ons Manager and return to your Gmail account. Locate an email that contains a link you had previously tried to click and see if it works now.